*Credit card payment You can pay with VISA, Master, JCB, and AMEX cards.
* Payment can be made using digital wallet payments such as ``PayPal'', ``Apple Pay'', ``Google Pay'', and ``shop Pay''.
*Bank transfer *If you select bank transfer, we will ship the item after confirming your payment.

Delivery will take approximately 3 to 7 business days from the date of order.

If you choose bank transfer, we will ship the item after confirming the payment.

However, please note that arrival may be delayed in the following cases.
- Busy shipping seasons such as mid-year gifts, year-end gifts, Obon, Christmas, and New Year's holidays
(Delivery may be delayed by 2-3 days from normal delivery date)
・For deliveries to Hokkaido, Okinawa, some areas of Tohoku, and remote islands. ・Please note that we cannot accept requests for delivery delays due to weather, traffic conditions, etc.

iM presents new collections every season. If you sign up for the News Letter, we will notify you of new products and expected arrival dates.

When the product arrives, we apologize for the inconvenience, but please be sure to check the product.
We take every possible measure to ensure the quality of our products, but if by any chance you find any defects or concerns about the product you received, please contact us via the "Inquiry Form" or the email below within 10 days of receiving the product. Please contact us using the address and send the item back to us by cash on delivery.
When doing so, please also include the following information.
* order number
* name
* Defective part/Reason for return/exchange

[Inquiries about products]
iM official shop customer support staff
E-mail: imstore@noowinc.com
Business hours: 10:00-20:00 *Excluding Saturdays, Sundays, and holidays → Inquiry form

We will replace the following products at our expense.
・If the product you applied for is different from the product you received. ・If the product arrives damaged or dirty due to shipping problems.

Unless the product is defective, we cannot accept returns or exchanges due to customer reasons other than those listed above.
Please note that we cannot accept returns or exchanges in the following cases.

・Products for which 10 days have passed since the product arrived (including the date of arrival) ・Products purchased outside of this online shop ・Products that have been used even once, products that have been washed or cleaned ・Products in packaging condition at the time of delivery (labels, tags, outer boxes, etc.) * Please note that we cannot accept returns or exchanges if the tag is removed from the product. - If the product is returned without contacting us regarding your request for return or exchange. - Shipping costs Products that arrive with cash on delivery or products that inform you that they cannot be returned or exchanged at the time of sale (sale items, special sale items, etc.)
・If excessive returns/exchanges are being made ・If 50 or more items of the same product number are requested to be returned/exchanged ・If the product is different from the image before purchase

*Due to the nature of the product, the finish such as color and pattern may differ from the image.
*If the return is due to customer reasons other than defective products, please send the product to us with prepaid shipping charges.
*We will not be responsible for items that are intentionally damaged or soiled.

If you do not receive the email, please set your domain settings to allow imstore@noowinc.com.