Thank you for visiting IM Online Store.

table of contents

①Purchase flow

②Payment method

③Product delivery/shipping/returns

④ Regarding handling of defective products, returns, exchanges, and refunds

⑤About reserved products

⑥Other notes

①Purchase flow

1 Select the desired product

2 Add items to cart

3 Confirmation of cart

Please confirm that your order details are correct and click the ``CHECK OUT'' button.

If the item is out of stock at this point, such as because another customer has purchased the item first, a message will be displayed indicating that the item is out of stock.

4 Please complete the purchase procedure.

Please follow the instructions to enter your customer information, delivery method, and payment method.

5. After confirming the details, please click the "Pay now" button.

6 The purchase procedure is complete.

7. After your order is confirmed, you will receive a purchase completion email from imstore@noowinc.com containing payment information. This email will be your copy, so please keep it until you receive the product.
If you do not receive the email, please set your domain settings to allow imstore@noowinc.com.

②Payment method

⚫︎Credit card payment You can pay with ``VISA'', ``Master'', ``JCB'', and ``AMEX'' cards.

⚫︎You can pay using digital wallet payments such as PayPal, Apple Pay, Google Pay, and shop Pay.

⚫︎Bank transfer

・If you choose bank transfer, we will ship the item after confirming the payment.

・After completing your order, please make a payment to the following bank account within 7 days.

・If payment cannot be confirmed within 7 days, the order will be automatically cancelled.

・Please note that the transfer fee will be borne by the customer.

・Please note that confirmation will be made after the next business day. (Payment by credit card will result in the fastest shipping.)

[Payment destination]

• GMO Aozora Net Bank (Financial institution code: 0310)
• Branch name: Corporate Second Sales Department (102) 
• Subject: Ordinary deposit
• Account number: 1075453
• Account holder: NOOW Co., Ltd.
• Account name kana: K) Now

③About shipping charges

●Domestic Japan

Nationwide flat rate 850 yen (tax included)

*However, Hokkaido and Okinawa are 1,320 yen (tax included)

*Free shipping for purchases over 20,000 yen

Delivery company: Yamato Transport

(Excluding some campaign products and campaign periods)

●About overseas shipping and shipping charges Shipping costs vary depending on the delivery area.

[Asia 1 area (¥2,750)]
Taiwan, Laos, Macau (Special Administrative Region of China), Maldives, Vietnam, Brunei, Indonesia, China, Cambodia, Thailand, Philippines, Malaysia, South Korea, Singapore, Hong Kong (Special Administrative Region of China)

[Asia 2 area ( ¥ 4,350)]
Bangladesh, Sri Lanka, India, Pakistan, United Arab Emirates, Israel

[Asia 3 areas ( ¥ 8,500)]
Nepal, East Timor, Lebanon, Mongolia, Myanmar, Bahrain, Bhutan, Saudi Arabia, Armenia, Azerbaijan, Afghanistan, Yemen, Oman, Jordan, Uzbekistan, Iraq, Georgia, Kazakhstan, Qatar, Kuwait, Kirkistan, Turkmenistan, Palestine

[Europe 1 area ( ¥ 4,300)]
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Gandhi, Greece, Romania, Luxembourg, Lithuania, Liechtenstein, Isle of Man, Montenegro, Malta, Vatican City, Bosnia and Herzegovina, North Macedonia, Bulgaria, San Marino, Serbia, Svalbard - Jan Marwen, Slovakia, Slovenia, Iceland, Andorra, Albania, Åland Islands, Jersey, Gibraltar, Croatia, Hungary

[Europe 2 area ( ¥ 8,500)]
Latvia, Russia, Moldova, Belarus, Estonia, Ukraine, Faroe Islands

[North America area ( ¥ 4,300)]
Guadeloupe, Guatemala, Grenada, Greenland, Dutch Caribbean, Nicaragua, Dominica, Dominican Republic, Martinique, Mexico, Montserrat, Barbados, Bahamas, Bermuda, Belize, Saint Martin, Saint Bartel, Saint Vincent and the Grenadines, Saint Kitts and Navis , Sint Marton, Aruba, Haiti, Antigua and Barbuda, Anguilla, El Salvador, British Virgin Islands, Honduras, Jamaica, Cayman Islands, Costa Rica, Quilaso, Jedostobago, Panama, United States, Canada

[Oceania area ( ¥ 4,300)]
Australia, New Zealand, New Caledonia, Samoa

[South America 1 area ( ¥ 4,300)]
Venezuela, Bolivia, South Georgia, South Sandwich Islands, Suriname, Argentina, Ecuador, Uruguay, Chile, Colombia, Paraguay, Peru, Falkland Islands

[South America 2 areas ( ¥ 8,500)]
Guyana, Brazil, French Guiana

[Africa area ( ¥ 8,500)]
All regions of Africa

Please check the exact shipping charge on the checkout screen after adding it to your cart.

The system does not allow you to check out areas that are not eligible for delivery.

●About customs duty

Customs duties incurred during overseas shipping are not included in the displayed price of the product. Please note that if customs duties are incurred, they will be borne by the customer.

③Product delivery/shipping/returns

●About shipping

Regarding shipping of products, orders placed by 20:00 on business days will be shipped the next business day.

Please note that we do not ship on the same day.

●Estimated delivery date

Approximately 3 to 7 business days from the order date (in Japan)

Please note that we do not accept requests for delivery dates.

If you choose bank transfer, we will ship the item after confirming the payment.

However, please note that arrival may be delayed in the following cases.

・Delivery delays due to weather, traffic conditions, etc.

･Delays in delivery due to circumstances in other countries

・During busy delivery periods such as when new products are released, mid-year gifts, year-end gifts, Obon holidays, Christmas, and year-end and New Year holidays.

(Delivery may be delayed by 2-3 days from normal delivery date)

･For Hokkaido, Okinawa, some areas of Tohoku, and remote islands

・Delivery delays due to weather, traffic conditions, etc.

Pre-ordered items will be shipped within 2 months of your order.

④ Regarding handling of defective products and returns/exchanges

●About returns

When the product arrives, we apologize for the inconvenience, but please be sure to check the product.

We take every possible measure to ensure the quality of our products, but in the unlikely event that there are any defects or concerns with the delivered product, we apologize for the inconvenience.

Please contact us using the " Inquiry Form " or the email address below within 10 days after receiving the product, and return the product by cash on delivery.
When doing so, please also include the following information.

• order number
• name
• Defective part/Reason for return/exchange

[Inquiries about products]

iM official shop customer support staff

E-mail: imstore@noowinc.com

Business hours: 10:00-20:00 *Excluding Saturdays, Sundays, and holidays

→ Inquiry form

We will replace the following products at our expense.

・If the product you applied for and the product you received are different.

・If the product arrives damaged or dirty due to problems during shipping.

Unless the product is defective, we cannot accept returns or exchanges due to customer reasons other than those listed above.

Please note that we cannot accept returns or exchanges in the following cases.

・Products for which 10 days have passed since the product arrived (including the date of arrival)

・Products purchased outside of our online shop

・Products that have been used, washed or cleaned

・Items that are not in the packaging they were delivered to (labels, tags, outer boxes, etc.) *Please note that we cannot accept returns or exchanges if the tags are removed from the product.

・If the product is returned to us without contacting us regarding your request for return or exchange.

・Products delivered with postage paid on delivery

・Products that indicate that they cannot be returned or exchanged at the time of sale (sale items, special sale items, etc.)

・If excessive returns/exchanges are being made ・If 50 or more items of the same product number are requested to be returned/exchanged ・If the product is different from the image before purchase

*Due to the nature of the product, the finish such as color and pattern may differ from the image.

*If the return is due to customer reasons other than defective products, please send the product to us with prepaid shipping charges.

*We will not be responsible for items that are intentionally damaged or soiled.

●About refund methods

Refunds will be made according to the payment method used at the time of ordering.
Once the refund procedure is complete, you will receive a "Refund Completion Notification Email".

[Pay by credit card]
We will cancel the credit card payment.
If the payment has already been confirmed, the amount will be debited and then refunded by the credit card company at a later date.
If cancellation is not possible, your refund will be transferred to your designated bank account.

⑤About reserved products

●How to make a reservation

Regarding pre-ordered products, only the products listed as "pre-ordered products" on the add button are eligible. Please note that payment for this product must be completed in advance and the product will be delivered once it is in stock. ｡

●Delivery of reserved items

Pre-ordered items will be shipped as soon as they arrive.Delivery dates are listed in the description column, so please refer to them.

If you order regular items and pre-order items at the same time, they will be delivered in installments at this time.

*For overseas deliveries, regular products will be shipped together with the pre-ordered product after delivery. (Please note that it will not be delivered in installments.)

*Reservation items are not eligible for returns or exchanges.

●Cancellation of order

We cannot accept changes, cancellations, or returns for made-to-order products after the order is confirmed.

⑥Other notes

●About online distribution products

The URL for distribution will be sent to the email address at the time of purchase using the Newsletter distribution system.

●Request for Newsletter Registration In order to send you the distribution URL, we ask that you register for the Newsletter in advance.

Please check "Receive Newsletter" at the time of purchase, or register using the registration link in the order confirmation email.

If you would like to stop receiving the newsletter, you can do so at any time after the workshop by clicking "Unsubscribe" at the bottom of the newsletter.

●If you change your email address after purchase If you change your email address, please reply to the order confirmation email or use the " Inquiry Form " to enter your new email address and specify your name and order number. Please contact me.

●Gift wrapping

Service will be provided later.

●Receipt

If you need a receipt, please contact us using the inquiry form .
Please note that receipts will be given as data and cannot be sent by mail.

●About handling of personal information

Security is ensured using SSL . Personal information is encrypted and transmitted, so customers can shop with peace of mind.